Job Description:
Job Opportunity: Customer Service Representative (French Speaker)
Company Overview:
Teleperformance is a global leader in customer experience management and business process outsourcing for contact centers. With operations spanning 88 countries, we employ over 420,000 people proficient in 265 different languages and dialects. We serve major international companies across various industries on a worldwide scale.
At Teleperformance, we conduct business with a focus on people, for people. We aim to inspire and motivate our employees, striving for their pride in being part of the Teleperformance family through job satisfaction and a positive work environment.
Position: Administrative Receptionist
Location: Teleperformance Spain, 10 certified Great Place to Work and Top Employer sites, with over 4,700 employees.
Responsibilities:
- Provide superior customer service by ensuring information accessibility.
- Demonstrate products and services when required by clients or management.
- Disseminate product knowledge to oneself and fellow sales team members using various resources.
- Develop strategies to promote products, even in challenging market conditions.
- Conduct research on client base to identify new customer demographics and tailor sales approaches accordingly.
- Devise plans for acquiring and retaining customers based on warranties or guarantees.
- Analyze and formulate strategies to engage the target market effectively.
- Customize products to appeal to the specific target audience.
- Train fellow sales team members in effective sales techniques.
- Exhibit exceptional time management skills and meet sales deadlines.
Requirements:
Key Competencies:
- Attention to detail.
- Ability to establish immediate credibility and trust.
- Outstanding communication skills.
- Proficient in PC and system operations.
Candidate Profile:
- Confident and enthusiastic.
- Works well both independently and as part of a team.
- Native French speaker with advanced proficiency in English.
- Exceptional written, verbal, and interpersonal skills.
- Well-organized, reliable, and thorough.
Benefits:
- Full-time position (39 hours/week), Monday to Friday, 8:30 AM to 6:00 PM.
- Salary: €21,000 gross/year.
- Excellent work environment, supportive colleagues, social activities, and opportunities for personal development.
- International business casual work atmosphere.
- Permanent Contract.
- Competitive Benefits package!
If you meet the criteria and are excited about this opportunity, please apply by sending your CV look forward to welcoming you to our team!